Customer Experience Manager

Pay: Starting at $15/hour + performance bonuses Earnings: Up to ~$1,000/week with incentives and growth Schedule: Full-Time | Mon–Fri | 8:00 AM–5:00 PM | No nights or weekends Location: Remote (Must live in Pawleys Island, Georgetown, Myrtle Beach, or nearby for occasional meetings) Experience This Job Is Great For : Customer service reps, schedulers, office admins, dispatchers, call center staff, inside sales, virtual assistants, or anyone who enjoys helping customers and staying organized. We’re looking for a customer-focused, sales-minded professional who enjoys solving problems, communicating with customers, and helping a business grow. You’ll be the main point of contact for Clean Image Pressure Washing and Comet Lighting. You’ll handle scheduling, follow-ups, lead management, reviews, and customer communication from start to finish. This is more than customer service—we want someone proactive who can help drive revenue and improve the customer experience. What’s In It For You • Work from home (remote) • Monday–Friday schedule • No nights or weekends • Performance-based bonuses • Leadership and growth opportunities • Positive, growth-focused culture • Direct impact on company growth and customer satisfaction What You’ll Be Doing • Answer customer calls and messages • Schedule estimates and appointments • Quote select services over the phone • Follow up on leads and unsold estimates • Upsell services when appropriate • Request and manage customer reviews • Keep accurate CRM records • Support overall customer experience and company growth What We’re Looking For • Friendly, professional, and customer-focused • Strong communicator (phone, text, email) • Organized and detail-oriented • Sales-minded and proactive • Comfortable working independently from home • Reliable and accountable • Tech-comfortable and quick to learn systems Requirements • Must live in Pawleys Island, Georgetown, Myrtle Beach, or nearby • Strong communication and customer service skills • Computer literacy and CRM experience preferred • Reliable internet and dedicated workspace • Professional phone presence Our Culture We believe great customer experiences build great companies. We value ownership, positivity, communication, and growth. If you take pride in helping customers and want to grow with a fast-moving company, you’ll fit in well. Apply Today If you’re organized, customer-focused, and ready for a long-term remote career with growth potential, we’d love to hear from you.