Office Coordinator (Hybrid)

Pay: 16.50–19.00/hour | Paid weekly Schedule: Full-Time | Office schedule as needed Location: Hybrid – Primarily remote, with 1–2 in-office days per week in Monongahela or Monroeville, PA | Travel to client homes in the Greater Pittsburgh area This Job Is Great For Those With Experience In: Office Coordinator, Administrative Assistant, Customer Service Representative, Scheduling Coordinator, Operations Coordinator, Office Assistant, Office Manager, Executive Assistant, Client Services Coordinator, Dispatcher, Receptionist, Property Management Assistant, Home Inspector About the Job Mrs. Clean Pittsburgh is hiring a Business Support Coordinator to help keep daily operations running smoothly across our Monroeville and Monongahela offices. Working closely with both Office Managers, you'll support scheduling and staffing, help our cleaning technicians in the field, respond to clients, and conduct quality checks in client homes. Over your first year, you'll grow into a reliable backup for both Office Managers. This role is built for someone who wants a long-term career with a growing company. Perks & Benefits • Work primarily from home • Two weeks of paid time off (PTO) • 401(k) retirement plan • AFLAC supplemental insurance • Telehealth access • Weekly pay • Paid, structured training • A clear path to grow with the company • A supportive, respectful team that values professionalism What You'll Do We invest in a structured first year so you're set up to succeed: First 30 Days: Learn the Business • Learn our business, systems, and client communication standards for both offices • Learn the demographics and geography of both service areas • Shadow both Office Managers to understand how each office runs day to day 30–60 Days: Build Core Skills • Assist with scheduling, schedule changes, and staffing assignments • Train in scheduling, staffing coordination, client inquiries, and technician questions • Assist with lead follow-up and respond to client requests 3–6 Months: Work Independently • Provide routine backup coverage and handle day-to-day tasks independently • Travel to client homes to conduct quality checks • Help schedule client cleaning services and coordinate appointment changes • Support our cleaning technicians • Complete training in sales, marketing, and customer service • Learn all company policies, procedures, and standards 6–12 Months: Back Up Both Managers • Become a reliable backup for both Office Managers Ongoing: Special Projects • Take on additional projects as needed, such as social media and marketing support • Use AI tools like ChatGPT or Claude to help draft communications, organize information, and work more efficiently About Mrs. Clean Pittsburgh Mrs. Clean Pittsburgh has provided professional cleaning for homes and small offices since 1998. From our offices in Monroeville and Monongahela, we serve the Greater Pittsburgh area with background-checked, professionally trained cleaning technicians and a focus on long-term client relationships. Qualifications Required: • 2+ years of customer service or administrative experience • Proficient in Microsoft Office, including Word and Excel • Strong written and verbal communication skills • Professional, friendly phone presence • Highly organized, detail-oriented, and flexible in a fast-paced environment • Strong problem-solving skills and able to work independently • Calm under pressure and comfortable juggling competing priorities • Reliable, punctual, and self-directed • Able to work collaboratively as part of a management team • Positive attitude; trustworthy, patient, and confident • Reliable home internet and a dedicated workspace for remote work • Valid driver's license and reliable transportation for quality check visits • Able to pass a background check Preferred: • Sales and customer service experience • Scheduling software experience (Maid Central a strong plus) • Experience using AI tools such as ChatGPT or Claude • Social media experience • Experience in field-based quality checks or client-facing service roles, such as property management or home inspections • Growth-minded, with interest in advancing within the company Ready to build a long-term career with a company that's been trusted since 1998? Apply today!