Scheduling and Dispatch Coordinator

Pay: Starting at $20/hour Schedule: Full-Time | Monday–Friday | 8:00 AM–4:30 PM Location: Naperville, IL Whether you're looking for a scheduling, dispatch, customer service, or administrative career, this could be a great opportunity for you! We also welcome experience from retail, call centers, hospitality, sales, e-commerce, healthcare, and other fast-paced customer-facing or coordination roles. Who We Are Ina’s House Cleaning is a growing residential cleaning company serving Naperville and the surrounding era. We care deeply about our customers, our cleaning technicians, and providing dependable, high-quality service. We are looking for a friendly, highly organized Scheduling and Dispatch Coordinator who will help each day run smoothly. This person will support our cleaning technicians, communicate professionally with customers, and keep our schedules and customer information accurate. What We Offer • Starting pay of $20 per hour • Full time | Monday - Friday 8am-4:30pm • Thorough training and ongoing support • Opportunities to learn, grow, and take on additional responsibilities • Paid major holidays after 90 days • Five days of paid time off after one year • A respectful and supportive workplace • A stable, long-term position with a growing company What You Will Do • Answer customer calls and respond professionally to their requests • Schedule and reschedule cleaning appointments • Create daily routes and assign cleaning technicians to each job • Adjust the schedule when an employee calls off or plans unexpectedly change • Communicate schedule updates clearly to customers and cleaning technicians • Enter complete and detailed customer notes • Follow up with customers after their cleanings • Review employee timesheets for accuracy • Follow established company procedures and complete assigned tasks on time • Carefully double-check your work before marking it complete Who We Are Looking For We are looking for someone who is highly organized, dependable, accurate, and able to work independently. The right person for this position: • Pays close attention to details and notices small errors • Takes ownership of their responsibilities • Double-checks their work without needing to be reminded • Follows instructions carefully and remembers established procedures • Completes tasks accurately without constant supervision or repeated follow-up • Remains calm and finds solutions when the schedule changes • Communicates kindly and professionally with customers and cleaning technicians • Treats every team member with equal respect • Manages multiple responsibilities and priorities throughout the day • Asks questions when clarification is genuinely needed • Learns from feedback and does not repeat the same mistakes • Is comfortable learning new technology and scheduling software • Has experience with Jobber or similar software, which is helpful but not required You will receive training and support while learning the position. After training, you will be expected to manage your daily responsibilities independently, follow company procedures, and maintain accurate work without constant supervision. If you are dependable, detail-oriented, respectful, and take pride in completing your work correctly, we would love to hear from you.